Start with a care request
Tell us who needs care and what's going on. You can reach us through the online form, by phone or on WhatsApp.
How It Works
Simple steps.
Simple steps.
Thoughtful care.
A clear, guided process — so arranging care never adds to the stress.
Your Care Journey
From request to care
1
Request
Reach out online, by phone or on WhatsApp.
2
Review
We look at what's happening and respond.
3
Assessment
We understand the care that's genuinely needed.
4
Care Plan
A plan is built and a care professional is matched.
5
Care Begins
Support starts, with ongoing coordination.
In Detail
What happens at each stage?
Initial review
A care coordinator reviews your request, follows up with any questions, and explains the next step.
Assessment
Where appropriate, we assess the situation properly — the person, the home and the support around them.
Care plan & assignment
We build a plan around the findings and match a suitable care professional to begin.
Care Begins At Home
The journey doesn't stop
The journey doesn't stop
at the first visit.
Care is coordinated on an ongoing basis. As needs shift, the plan is reviewed so support stays right.
Ongoing coordination
Care reviewsScheduled
Family updatesEnabled
Point of contactYour coordinator
Safety First
Know when to seek urgent help
Velmora Care is not a substitute for emergency medical services.
Emergency situation? Contact appropriate emergency services or go to the nearest emergency facility. Do not wait for a scheduled care visit.
Ready to arrange care?
Start a request and we'll guide you through the rest.